Terms & Conditions

Costs and payment terms

Deposit

To confirm your moving date and secure the flat rate quote for your requested services, a deposit of $50 is required at the time of booking.
This deposit must be paid within 24 hours of receiving your confirmation to lock in your moving date and the quoted price. If the deposit is not paid within this timeframe, Smiley Movers reserves the right to modify the original quote and cannot guarantee availability. The quote may vary based on peak moving times, customer-specified time frames, and service availability.
For moves where the total cost exceeds $2,000, a deposit of 10% of the total quoted fee is required at booking.
All deposits must be made electronically via a secure payment link provided. We accept all major credit cards, including MasterCard, AMEX, and Discovery.
Deposits are fully refundable up to three business days before your scheduled move day, provided cancellation is requested in writing via email.
Deposits are non-refundable if the cancellation occurs within 24 hours of the scheduled move day.
If you need to postpone your moving date, Smiley Movers will refund your deposit 15 days after the original scheduled move date if you choose not to reschedule. Refunds will be credited back to the card used for the original payment.

Payments

The full remaining balance of your invoice is required one business day prior to your move date for standard services. Smiley Movers cannot proceed with the move unless full payment is received.
For Long Distance moves, the remaining balance is due one business day prior to the commencement of your scheduled pick-up window. Your move will not be initiated unless this payment is secured.
If you prefer to pay using cash or a check on the day of the move, this must be indicated in writing at the time you receive your invoice or during the booking process.
The complete payment must be provided to the Smiley Movers foreman upon arrival before any moving and loading activities begin.
If the outstanding payment is not made in accordance with these terms, Smiley Movers may engage a third-party debt collection service.

Cancellations & Rescheduling

To cancel your scheduled move with Smiley Movers, please provide at least one business day's notice (24 hours) prior to your move date. This ensures you receive a full refund of your deposit and avoid any penalties.
If you fail to provide the required notice, you may forfeit your deposit and incur additional fees.

If you need to reschedule your move, notify us at least one business days before your confirmed move date to avoid penalties.
During peak periods, which include the dates from the 25th to the 31st of any month, and the 1st to the 2nd of any month, we require a minimum of three business days' notice for cancellations or rescheduling. Failure to provide sufficient notice during these times will result in a penalty of 100% of the total quoted move price.
All cancellation or rescheduling requests must be communicated in writing to ensure clarity and record-keeping.
Please contact our customer service team for assistance with processing any changes to your service agreement.

Additional items

If you have items not listed in the original inventory provided during booking, Smiley Movers will furnish an updated quote on the move day to include these additional items.
We allow a discrepancy margin of up to 5% from the original inventory list. Significant deviations beyond this margin will require re-quotation and approval before proceeding.
Payments for additional services can be processed over the phone, and we accept all major credit cards, Visa, and debit cards. If paying by cash or check, payment must be completed before the move starts.
Your move cannot proceed without payment for any additional items confirmed on the day of the move.

Access and Distance Fees

If the pickup or drop-off locations lack parking within 150 feet, an Excessive Carrying and Pushing Fee will apply. This fee varies based on the volume and distance but will not exceed $300.
Smiley Movers takes responsibility for parking tickets unless a parking permit mandatory by certain jurisdictions and in that situation it is customer responsibility to obtain parking permit for the move in certain jurisdictions like New Jersey and Hoboken. It is the customer’s duty to secure such permits; our team will provide the necessary guidance on this process.
The initial flat rate quote includes fuel and mileage for the agreed-upon travel distance. Any extra distance beyond 10 miles of the specified route incurs additional charges.

Storage

All payments for storage services, including move-in, partial move-out, move-out, must be made via credit or debit card. Cash or check payments are not accepted for storage services.
The cost of storage is calculated based on the total cubic feet of space your items occupy. We offer competitive rates that are tailored to the volume of your stored items.
If you need storage for a period shorter than a full month, we offer prorated rates. This allows you to pay only for the exact duration your items are stored with us, ensuring flexibility and value for our customers.
Storage fees are billed monthly, starting from the date your items are moved into storage. If your storage needs change and you require additional space, the pricing will adjust accordingly.
All storage services are subject to New York State Tax. New York State Sales Tax will be provided at the bottom of each invoice and payment of New York State Sales Tax must be made in full for such services and is due with the total cost of service.
If storage fees are not paid for three consecutive months, Smiley Movers reserves the right to auction or dispose of the stored items to cover losses. Customers will not be liable for any claims or damages resulting from this action.

Service Cost

The cost of services is subject to change if the date or time of the reservation is modified by the customer. Additional fees may apply based on new scheduling requirements and availability.
Smiley Movers requires a minimum of one business day’s notice for the rescheduling or cancellation of moving material deliveries and pickups, including boxes, bins, and packing materials. Failure to provide adequate notice will incur a penalty fee of $50.
The total quoted cost of services includes the use of blankets and tape for furniture protection, dollies for moving, and all associated fuel, mileage, and toll charges. These are covered under the flat rate unless specified otherwise.
Additional charges may be incurred for any delays caused by the customer or building management that extend the moving time beyond what was initially agreed upon.
If the customer adds more items or services that were not included in the original quote, the cost of the service will be adjusted accordingly. This includes any changes or additions on the day of the move.
An additional fee will be applied if there are flights of stairs involved in the move logistics. If these stairs were not disclosed at the time of booking, a stair fee will be added for any unexpected stairs at either the pickup or drop-off location.
Quotes provided based on video estimates and the inventory list agreed upon at the time of booking are subject to change. If additional items or services are required that were not initially quoted, the final cost will reflect these additions.
The flat rate quote includes the wrapping, packing, and protection of basic furniture and large items like TVs, dressers, and sofas. It does not cover packing household goods such as books, kitchen items, clothes, or any miscellaneous items that can fit into boxes unless the customer opts for Smiley Movers’ packing service, which incurs an additional fee.
If additional items need packing that were not included in the original inventory list, these will incur additional packing and moving fees.
The minimum size for local moving and storage services is set at 200 cubic feet (CF). If the service volume is less than 200 CF, customers will be billed for 200 CF, with no applicable discounts for smaller volumes.

Insurance and Valuation Coverage

Smiley Movers provides basic coverage of $0.60 per pound per item as required by the Department of Transportation, New York.
Customers wishing to purchase additional insurance must do so through a third-party provider at least 48 hours before the move date. Smiley Movers cannot add third-party insurance on the move day or afterward. It is your responsibility to purchase this additional insurance.
Smiley Movers will not be liable for any claims or damages for items already damaged at the pickup location. These items will be documented, and the customer must acknowledge the condition.
We need a minimum 3 business days for any wooden crate or bespoke packing containers to be created for your valuables.

Handling Special and Fragile Items

Additional fees may apply for items requiring special handling due to size, weight, fragility, or value. These fees cover the labor, materials, and equipment needed to safely handle and transport these items.
Customers must provide detailed information about items requiring disassembly or reassembly. Additional fees may apply based on the complexity of the task. Smiley Movers reserves the right to refuse disassembly or reassembly of items not disclosed during booking.
For items like waterbeds and aquariums, customers need to ensure proper preparation. Waterbeds should be inspected by the customer post-move, and only empty aquariums will be moved. Smiley Movers is not responsible for moving aquariums with water or creatures.
If customers pack their own glass, porcelain, ceramics, etc., Smiley Movers will transport them carefully but will not be responsible for any breakage unless these items are packed by Smiley Movers using additional materials for which the customer will be charged. Customers will need to sign a waiver if they decline additional packing services for fragile items.
Smiley Movers will move pianos, appliances, and items over 300 lbs if it can be done safely. The foreman will assess each item and space to ensure safe handling.
Smiley Movers provides basic disassembly services for items requiring minimal effort (e.g., up to 8 screws). However, they reserve the right to refuse moving items that require extensive disassembly or specialized handling.

Customer Responsibilities

The customer or their authorized legal representative (with power of attorney submitted in advance) MUST BE present throughout the entire move. If neither the customer nor their representative is present, Smiley Movers will not assume responsibility for any claims related to the move.
All furniture must be emptied by the customer prior to the move, including dressers, drawers, refrigerators, and freezers. The only exception applies if the customer has opted for Smiley Movers’ packing services. In this case, refrigerators, freezers, and perishable goods must still be packed by the customer in compliance with food and safety requirements. Smiley Movers is not liable for any issues arising from improper packing of perishable items.
Customers must disconnect all electronic devices before the move. Smiley Movers’ crew will not unplug or set up any electronic components. Customers are also responsible for ensuring televisions and monitors are accompanied by their power cables for testing purposes. Smiley Movers is not liable for any damages or malfunctions if the cables are not provided and the items cannot be tested.
Customers packing their own items must use durable boxes and appropriate packing materials. Food and perishable items are only allowed in local moves if properly packed by the customer. Smiley Movers is not liable for food safety and will not be responsible for any food-related issues during transit.
Items packed by the customer must not exceed 35 lbs per box. Additionally, all boxes must be sturdy enough to handle the weight of the contents, as weaker boxes may be crushed during transportation despite careful handling.
Smiley Movers does not move live pets or certain plants. For local moves, small to medium-sized house plants up to 200cm (6.5ft) in height can be transported if they are in appropriate pots and safely manageable. No live plants will be moved for distances over 250 miles, and no live plants will be stored in Smiley Movers’ storage facilities.
The customer is responsible for signing the “Bill of Lading” at both the pickup and delivery stages of the move. For items like TVs, functionality must be verified and signed off at both locations.
In shared moving situations (e.g., roommates, couples separating items), Smiley Movers is not liable for any claims regarding missing items or items delivered to the wrong location. It is the responsibility of the customers to clearly divide and label their items. Smiley Movers will not mediate between parties for any disputes over items.
The customer is responsible for securing all doors, windows, and other entry points at both the origin and destination locations during and after the move. Smiley Movers is not liable for any security breaches or losses if the premises are not secured by the customer.

Prohibited Items

The following items are strictly prohibited from being moved or packed by customers into boxes for transportation: scuba gear, plants, nail polish, nail polish remover, oil and gas, grill/barbecue supplies, pets, firearms and ammunition, fireworks, liquor, chemistry sets, and any other hazardous materials. Hazardous materials include, but are not limited to, fertilizers, paints, aerosols, pesticides, motor oil, batteries, and acids. It is the customer’s responsibility to ensure these items are not included in their packed belongings. Smiley Movers reserves the right to refuse transportation of any prohibited items. Customers must ensure these items are not included in their shipment.
Customers are responsible for disconnecting all electronics and appliances and ensuring they are ready for transport. Smiley Movers will not perform these tasks.

State of Emergency, Pandemic, or Natural Disaster

Smiley Movers will not be liable for any damages, sickness, or other claims during a state of emergency, pandemic, or natural disaster. By using our services during such times, you accept all associated risks.

Referral and Promotional Code Programs

To qualify for our referral program, all referrals must be submitted through our web form before the referred customer books their move. Referrers will earn a 10% commission on local moves and a 5% commission on long-distance moves, paid within 31 days of the completed move.
Promotional codes must be applied before receiving the final quote. Once the quote is finalized, no discounts or promotional codes can be applied.

COI - Building Insurance

Smiley Movers will provide a Certificate of Liability Insurance (COI) to customers who have booked their move and paid for the service in full if required by the building management at the pickup or drop-off location. The COI will be issued through our third-party insurance provider to comply with building requirements for performing a move.
It is the customer’s responsibility to obtain the specific COI requirements from their building management and provide these details to Smiley Movers via email prior to the move. Customers must notify Smiley Movers if a COI is needed for either the pickup or drop-off location.
If the customer does not provide the COI requirements before the moving day and Smiley Movers arrives at the location without the necessary COI, the company reserves the right to refuse service or charge an additional fee to cover any resulting delays or administrative work.
Standard moving service fees from Smiley Movers do not include the provision of floor and wall masonite protection. If building management requires masonite padding or protection for floors and walls, it is the customer’s responsibility to inform Smiley Movers at the time of booking or at least 48 hours before the move. This ensures that the necessary materials can be prepared for use on moving day. Additional charges for materials and labor will apply for providing and installing masonite protection.

Claims and Refunds

Customers must file any claims for damages, loss, or other issues within 90 days from the date of their move or delivery (or from the expected delivery date in case of a lost shipment). Claims submitted after this 90-day window will not be eligible for compensation, and Smiley Movers will not be held liable for any such claims.
All claims must be submitted in writing to Smiley Movers, accompanied by any relevant documentation, photos, and a detailed description of the damages or issues. Claims should be submitted through the designated claims process on the Smiley Movers website or via email.
Upon receiving a claim, Smiley Movers will acknowledge receipt within 30 days. The company will then have 120 days to investigate and resolve the claim. In cases where additional time is necessary, Smiley Movers may extend the resolution period by an additional 60 days.
If Smiley Movers arrive after the scheduled pick-up window for a local move, customers may be entitled to a refund of 5% of their total service fee for each hour of delay, up to a maximum of 15%. This compensation applies only to delays in the pick-up window, not the drop-off time.
To be eligible for this compensation, customers must submit a claim on the day of the move or the following day through the Smiley Movers claims page. Claims submitted more than one day after the move will not qualify for this compensation. Smiley Movers is not obligated to inform customers about this compensation if the claim is not made promptly.
Customers are required to provide complete and truthful information when submitting a claim. Any additional issues related to the claim must be reported within 48 hours of the initial claim submission. After this period, no further issues can be added to the existing claim, and new claims cannot be initiated for the same move.
Refunds or compensations are subject to the completion of delivery or service. If a claim is submitted before the service is completed, Smiley Movers reserves the right to issue any refund or compensation only after the service or delivery has been fully completed and verified.
Once a claim is filed, customers will receive confirmation and a copy of their submission for their records. Smiley Movers’ claims team will then review all provided information, including photos and evidence, and maintain communication with the customer throughout the investigation to provide updates and ensure transparency.
After investigating the claim, Smiley Movers will propose a settlement offer. If the customer accepts this offer, the agreed compensation will be provided. If the customer does not accept, Smiley Movers may involve an independent arbitrator to help determine a fair resolution.
Smiley Movers is not liable for items reported as damaged if Smiley Movers did not handle the transportation or final delivery of these items. Customers should seek any compensation for such items directly from the third-party service provider they hired.

Crew Safety

All Smiley Movers personnel undergo a comprehensive training program. This training covers essential aspects such as job safety, proper packing and unpacking techniques, safe lifting practices, secure item handling, safe driving, and exceptional customer service.
Our moving personnel are covered by third-party workers’ compensation insurance in compliance with applicable state laws, ensuring their safety and well-being during your move.
We advise all customers to refrain from assisting with the physical moving of items. Smiley Movers cannot be held liable for any injuries or damages that occur if a customer decides to handle items themselves during the move. Engaging in lifting or carrying items is done entirely at the customer’s own risk.
Smiley Movers expects all customers to treat our moving personnel with respect and professionalism. We reserve the right to halt any moving service immediately if our staff is subjected to harassment or inappropriate behavior. Your cooperation in maintaining a respectful environment is crucial for a smooth and efficient moving process.

Long-Distance Moves

Types of Long Distance Services:

Straight Delivery: This service provides a direct move from the pickup location to the delivery location without stops. The customer’s belongings are the only items on the truck.
Consolidated Shipping: This cost-effective option allows multiple customers’ items to be transported in the same truck. Customers selecting this service agree to a flexible delivery window based on logistical planning and route optimization.

A non-refundable deposit is required to secure your moving date and service type. This deposit is part of your total moving cost and will be applied to the final balance.
Full payment of the remaining balance is required at least one business day prior to the scheduled pickup date. Failure to make full payment may result in the cancellation of services and forfeiture of your deposit.
For consolidated shipping, pricing is based on a shared cost model. Any changes to the initial inventory list after booking may result in additional charges.
To cancel or reschedule a long-distance move, Smiley Movers requires a minimum of 72 hours’ notice prior to the scheduled pickup date. Cancellations made within this period may be subject to a cancellation fee up to 100% of the paid deposit.
Rescheduling is subject to availability and may incur additional fees, especially if the change occurs within 72 hours of the original booking.
Smiley Movers is not responsible for delays caused by unforeseen circumstances, such as weather conditions, road closures, or accidents. However, if a delay is caused by mechanical failures or logistical planning issues on the part of Smiley Movers, the customer may be eligible for a refund of $50 per day for each day beyond the agreed delivery window.
For consolidated shipping, delivery windows are estimated and not guaranteed. No compensation will be provided for delays within the agreed delivery window for consolidated services.
Smiley Movers provides basic insurance coverage for all long-distance moves, calculated at $0.60 per pound per item. Customers may purchase additional insurance coverage for high-value items through a third-party insurance provider.
Smiley Movers is not liable for damages to items that are not properly packed by the customer or for any items that are prohibited (such as hazardous materials, perishable goods, or illegal items).
Smiley Movers reserves the right to use third-party insured carriers for long-distance transport. If a third-party carrier is used, Smiley Movers will manage all communication and claims with the carrier on behalf of the customer.
If no one is available to receive the delivery within the confirmed delivery window, Smiley Movers may place the items in storage at the nearest facility and arrange a re-delivery at the earliest availability. Additional storage and re-delivery fees will apply.
Customers are responsible for any costs associated with storage and re-delivery due to missed delivery windows.
Customers are not allowed to pack or transport hazardous materials, perishable goods, firearms, or other prohibited items. Smiley Movers reserves the right to refuse transport of any prohibited items and will not be liable for any damage or loss related to such items.
All claims must be submitted in writing within 90 days of the move or delivery date. Smiley Movers will acknowledge receipt of the claim within 30 days and provide a resolution within 120 days.
Claims related to damages caused by third-party carriers will be processed through Smiley Movers, who will coordinate with the carrier on the customer’s behalf.

Packing

All moving materials provided by Smiley Movers, such as moving blankets, TV boxes, wardrobe boxes, picture boxes, and other packing materials, remain the property of Smiley Movers and will be collected at the end of your move.
Any packing materials purchased separately by the customer prior to the move belong to the customer.
Damage claims for fragile items will not be honored unless the items are packed or crated in the recommended containers by Smiley Movers or the Carrier. Customers accept responsibility for any fragile items placed onto trucks without proper packaging.
Smiley Movers offers full packing and unpacking services for an additional fee, which must be requested and confirmed at the time of booking. Last-minute packing requests may not be accommodated.
When packing services are requested, Smiley Movers will provide packing paper, boxes, and other necessary packing supplies. These supplies are included in the packing service fee unless additional packing materials, such as bubble wrap, are specifically requested by the customer at the time of booking.
Smiley Movers will pack items according to the room they belong to and the type of item. However, Smiley Movers will not be responsible for organizing items in a specific manner unless specifically requested by the customer at the time of booking.
Customers are responsible for organizing and preparing their items prior to the commencement of packing services. Smiley Movers will not sort or rearrange drawer contents unless instructed and agreed upon at booking.
If additional boxes or packing materials are needed beyond the agreed amount, additional fees will apply. These fees must be agreed upon by the customer before additional packing services are provided.
If unpacking services are requested, Smiley Movers will unpack boxes and dispose of the packing materials used. However, unpacked items will be placed at the designated location based on customer instructions, and Smiley Movers will not organize the contents in a designer or specific manner unless specified during the booking process.
For items such as china and kitchenware, Smiley Movers will unpack these items safely but will not group them in matching sets or organize them in a designer fashion.
Smiley Movers is not liable for any damages to items that were not packed by Smiley Movers or if items were improperly packed by the customer.
For any claims related to packing or unpacking services, customers must provide written notice to Smiley Movers within 24 hours of service completion.

Electronics and TV’s

Smiley Movers will not be liable for any internal components of appliances or electronic devices during the moving process. Moving appliances and electronics may require tilting or positioning in ways that could dislodge or damage internal parts. Additionally, vibrations during transport may cause components that are already loose to detach. Smiley Movers does not provide a warranty for the internal components of any appliance or electronic device.
Customers are required to power on their TVs prior to Smiley Movers packing the TV into a TV box. Both the Smiley Movers foreman and the customer must acknowledge the working condition of the TV at the pickup location on the signed Bill of Lading.
If a TV does not function at the pickup location, Smiley Movers is not responsible for any damage claims.
If a TV works at the pickup location but fails to operate at the drop-off location without visible external damage, Smiley Movers is not liable for damages or claims. If there is visible external damage and the TV does not work at the drop-off location, Smiley Movers will process a damage claim for the customer.
Smiley Movers will not be responsible for any damages to TVs or other electronic devices that have been packed by the customer in their own boxes before the moving crew’s arrival.
Smiley Movers will dismount wall-mounted TVs if this service is agreed upon at the time of booking, free of charge for the first TV. A fee of $50 per additional TV will apply for any further dismounting services.
If TV dismounting is requested on the move day and was not outlined in the inventory list, a fee of $50 per TV will apply.
Smiley Movers does not offer TV wall mounting or any other wall mounting services.
Smiley Movers is not responsible for disconnecting electrical appliances and will not perform disassembly or assembly of any appliances that cannot fit through doorways unless this service is agreed upon at the time of booking.
Smiley Movers can unmount TVs as a service but will not assume responsibility for any damages to the wall, including holes or other damage resulting from the previous mounting of the TV or the unmounting process itself. Even if unmounting is performed correctly, damage may occur due to improper or overly tight mounting methods used previously.
It is the customer’s responsibility to assess and accept any risks associated with the unmounting process. Smiley Movers shall not be liable for any such damages resulting from TV unmounting.

Special Handling

Special handling services provided by Smiley Movers include packing, handling, and assembly/disassembly services for heavy, valuable, fragile, and unique items, as well as other specialized moving requests. These services require additional labor, skills, equipment, planning, and materials, and are subject to a special handling fee.
When booking a move with Smiley Movers, customers are responsible for clearly specifying all items and services required. Smiley Movers will inform customers if any items or services require special handling fees or additional service charges.
Additional padding and protection are necessary for certain furniture items, including but not limited to marble, any type of stone, glass, crystal, mirrors, screens, or picture frames larger than 4 ft x 4 ft. These items may require additional protection with moving blankets, cardboard, or wooden crating, resulting in additional fees.
Additional disassembly and reassembly fees apply for furniture that requires the removal of 8 screws or more or takes more than 20 minutes to disassemble/reassemble. Items in this category include, but are not limited to, armoires, bookcases, shelves, cabinets, entertainment centers, various types of beds (storage, captains, canopy, electric, loft, trundle, bunk, adjustable), sofas, wall units, and similar furniture.
Additional handling fees apply for any item or furniture weighing more than 200 lbs. Examples of such items include pianos, large tables, gym equipment (ellipticals, treadmills), armoires, large dressers (triple, double), recliners, electronic appliances (refrigerators, washers, dryers), sculptures, art installations, and items made from heavy stones, metals, or solid wood.
Smiley Movers does not assemble out-of-the-box furniture of any kind. While Smiley Movers will transport boxed items, they do not provide assembly services for furniture items that are still in their packaging.
Smiley Movers does not reassemble furniture that was disassembled by another individual or company. Smiley Movers will transport disassembled pieces; however, the customer is responsible for assembling these items at the destination.
Smiley Movers reserves the right to refuse to disassemble or move items that require special instructions or specialized training to move safely. Such items include, but are not limited to, gym equipment, built-in furniture installations, pool tables, refrigerators, and commercial equipment.
Smiley Movers reserves the right to refuse to move or leave behind any item or piece of furniture based on the crew foreman’s assessment. This decision will be made if moving the item is deemed dangerous to the environment (such as walls, floors, doors), could damage the item itself, or poses a risk to the health and safety of movers, customers, or bystanders.

Furniture

Smiley Movers will not be held liable for any damages caused during the assembly or disassembly of furniture. It is at the discretion of Smiley Movers to determine if an item requires additional handling fees due to its size and complexity.
Customers must fully disclose the true nature of the size and complexity of their items at the time of booking. Smiley Movers reserves the right to charge additional handling fees or refuse to move an item if large and complex items are present on the day of the move that were not fully disclosed during the booking process.
It is the customer’s responsibility to provide assembly manuals for any complex or large items requiring special handling. This ensures the safe and efficient assembly and disassembly of furniture.
If an item requires specific handling and care, customers are responsible for contacting the item’s manufacturer to arrange for their technicians to disassemble the item before Smiley Movers arrives to pick it up. This is particularly important for items that require expertise beyond standard moving services.
Smiley Movers provides a variety of furniture handling services, some of which require special handling that must be communicated prior to the move. These services may require additional fees and resources to complete safely. Large wall units and similarly complex items must be communicated at the time of booking to ensure adequate preparation and resources.
Items such as armoires, china cabinets, pool tables, pianos, exercise machines, and other oversized items that cannot be moved in one piece due to their size or fragile material (such as glass or compressed wood) require an additional handling fee. These items must be disassembled and reassembled to be moved safely.
Smiley Movers will strictly not assemble furniture or any item that was not disassembled by Smiley Movers at the pickup location. Smiley Movers will not be held liable for any damages or claims related to the damage of items disassembled and packed by the customer.
If a customer’s furniture or item requires special handling that was not disclosed to Smiley Movers during the booking process or within a minimum of 4 business days prior to their move day, Smiley Movers reserves the right not to disassemble or move the item. Customers are advised to seek expert and professional furniture disassembly services for complex items that require special handling before their move day.
Smiley Movers will not be held liable for any refunds or compensation for items that are not moved due to the customer’s failure to inform Smiley Movers of special handling requirements.

Customer Privacy

Smiley Movers is committed to protecting your privacy. This Statement of Privacy applies to all Smiley Movers services and governs data collection and usage across all Smiley Movers websites, third-party lead platforms, emails, phone calls, and during the physical completion of our services.
Smiley Movers collects personal information through various channels, including phone, email, web forms, and third-party lead providers. This information may include your email address, name, home or work address, telephone number, bank account details, and credit/debit card information. The information collected is used for billing purposes and to facilitate the provision of our services. Smiley Movers does not collect information about your computer hardware or software.
Smiley Movers uses your personal information to process service orders and deliver the requested services. Additionally, Smiley Movers may use your personal information to inform you about other products or services that might be of interest to you, whether from Smiley Movers or its affiliates. We may also contact you through email for marketing communications or to conduct surveys regarding our current or potential future services.
From time to time, Smiley Movers may reach out to you on behalf of external business partners to inform you about a specific offer that may be of interest to you. In these cases, your personal information (e.g., email, name, address, telephone number) is not shared with the third party.
Smiley Movers may occasionally engage other companies to provide limited services on our behalf. These services could include support for international and long-distance moves, customer service, transaction processing, service provision, or statistical analysis of our services. In such cases, we only provide these companies with the personal information necessary to deliver the service.
Smiley Movers does not collect, use, or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Smiley Movers may access and/or disclose your personal information if required by law or if we believe in good faith that such action is necessary to: (a) comply with legal processes served on Smiley Movers or its websites; (b) protect and defend the rights or property of Smiley Movers, including its websites; or (c) act in urgent circumstances to protect the personal safety of users of Smiley Movers or the public.
Personal information collected by Smiley Movers may be stored and processed in the United States or any other country in which Smiley Movers or its affiliates, subsidiaries, or agents maintain facilities. By using our site and services, you consent to any such transfer of information outside your country.
The primary reasons Smiley Movers may collect, use, hold, and disclose personal information include:

Conducting general business operations, including providing our products and services to you;
Responding to inquiries about products and services, and sending communications as requested;
Managing business processes and related functions, including sharing personal information with our affiliates, contractors, service providers, or other third parties;
Keeping our records updated to maintain accurate contact details;
Processing and responding to any complaints you make;
Complying with legal or regulatory requirements, or as required by law;
Conducting business on our website and improving its functionality and user experience;
For any other purpose related to or necessary for any of the above.

Limitation of Liability

Smiley Movers does not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained from the use of the service will be accurate or reliable.
Smiley Movers is not responsible for any delays caused by road traffic conditions or building time restrictions.
You agree that we may remove the service for indefinite periods or cancel the service at any time, without prior notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are provided “as is” and “as available” for your use, without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Smiley Movers, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the services or any products obtained using the service, or for any other claim related in any way to your use of the service or any product. This also includes, but is not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.